How do you measure the information of the contact lenses?
Information and details of our contact lenses sold on Lano are provided and measured by each authentic brand distributers.
Are all contact lenses original with such offer price?
Yes, Lano makes sure our customers are happy with the 100% authentic contact lens that we have from our brands by providing exclusive promotions and deals.
How to purchase?
- Register or Login on www.lano.my
- Browse our products on the website
- Choose your desired contact lens colours and power
- Add to cart and then select view your cart
- Double check with your order and click proceed to checkout
- Fill in your necessary details for delivery
- Apply coupons if you have one
- Select your payment method on the website
- Make payment
- Get your Order ID through your email
Is there any charge for postage fee in Malaysia?
Lano provides Buy Two Free Shipping in entire Malaysia.
Postage Calculation is as below:
RM11.80 postage fee charges for each order (both East and West Malaysia).
Which shipping couriers are you using?
Postage couriers used by Lano will be depending on convenience and location such as:
JT Express, Poslaju, Skynet and Nationwide
Can I change my address after I have made an order?
No. You have to make sure the address provided during checkout the cart is accurate. Once your order is in processing, we are unable to make any adjustment. (unless special case).
How many days will I receive my contact lenses?
It will take 7 to 10 working days for your contact lens to arrive as products are all directed from Korea. However, there may be some circumstances such as courier service delays, emergency that postage couriers can not deliver it on time based on your area, peak seasons or public holidays.
How long do you need to post out the contact lenses?
Contact lenses will be dispatch out for delivery on the next day (and within 7 days for Korea beauty lenses and products) after your payment has made.
How can I check the tracking number of my order?
Please check in “Order”. After your order is posted out, your Order status will change from “Paid” to “Posted” with a courier company tracking number attached.
What is a refund?
Only damaged item or wrong item (wrong colour/ power etc.) are refundable within 14 days after date of purchase provided with acceptable reasons. In the unlikely event you receive a defective lens, do not throw the lens away. It may need to be returned to the manufacturer for analysis. Provided the lens manufacturer agrees the lens is defective, a refund or replacement lens will be issued at no cost.
Defects or damages DO NOT include damage from ‘wear and tear’ usage, or harm arising from product misuse or accident. If in the event of self careless of tearing the lens accidentally by customers itself, NO refund or replacement shall be made.
Kindly contact us on Facebook Page Inbox (Lano Malaysia), or at (+60) 16-8998305 or e-mail us firstname.lastname@example.org with the subject “Return Item” and inquiry with order details and picture(s) of your item(s) and condition before you have posted out your item for us otherwise your refund will not be proceeded.
Please allow a 7 working days for your inquiry to be processed.
What will I get back after returning the item(s) or order item is out of stock?
You can choose to have either a prorated refund ( if promotion code has been applied to your order ) to your Lano Account or bank account ( within 1-14 working days)
How do I return damaged item?
You will need to send us the original receipt and damaged item. Please contact us
before email us a Refund Application Form in the following format:
Name: (Name as on Lano Account Username)
Contact No.: Telephone / Mobile
Reason: (For feedback purposes)
Postage courier and Tracking number:
Postage/Mailing Cost: (Please attach a copy of postage receipt/document
Bank account details (full name/ bank name/ bank account number)
Please email the filled details to us at email@example.com. If you have any difficulties or problems, please do not hesitate to contact us at (+60)168998305 . Our administrator will contact you once your request is confirmed, and then we will refund to you within 1 -14 working days.
Do you pay for the return postage fee?
There is a maximum of RM5.00 refund for your return postage fee to your Lano or bank account provided with acceptable reasons. Otherwise, customers would have to bear the postage fees for shipping items back to us during return process.
Please allow 14 working days for this process to be completed.
For more information, kindly email to firstname.lastname@example.org
How long do I get my refund/ new item (s) back?
Please allow a minimum of 14 working days after the date of receiving your return package. Refund will be based on customer actual paid and vouchers are not redeemable into cash.
What if I wish to cancel my order right after order has been made?
If your order has been processed but not shipped and you wish to cancel your order, there will be a 3% cancellation fee to recover merchant fees.